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1. How should I get access to the EzAlts platform?

We are building a community of interested users who will be the first to experience its full potential.

You can register through our "Login/ Sign Up" page. You will receive a welcome email containing:

• • Verification link: This link will allow you to verify your account and begin using the application.
  • Promotional code for paid subscription: As a special thank you for your early interest, we are offering a limited-time promotion code that grants you free access to our premium features.

This is a fantastic opportunity to explore the full breadth of the application's functionalities and discover how it can enhance your experience. We encourage you to register today and become a part of the Alts community!

2. Why do you require my phone number for sign up? 

We require your phone number to add an extra layer of security to your account, a process known as two-factor authentication (2FA). This means that in addition to your username and password (the first factor), you will also need to enter a unique code (OTP) sent to your phone (the second factor) to log in.

This significantly increases the security of your account, making it much harder for unauthorized individuals to access it even if they somehow obtain your login credentials.

We understand that providing your phone number might feel like an extra step, but it's a small price to pay for the added peace of mind knowing your account is better protected. Also, we are not in the business of selling your data. So, rest assured that your number will not be shared with anyone outside.

3. Does EzAlts provide any discounts to reduce my subscription costs?

EzAlts is dedicated to providing value to its users, and we offer several ways to help you explore the platform without delaying your decision:

• • Early Access Discount: As a token of appreciation for joining us during our launch, our early access users will receive a special discount code via email, granting them limited time free access to the platform. This allows you to experience the full range of persona-based benefits before committing to a paid subscription.
  • Referral Program: EzAlts rewards you for sharing your experience! Each user has a unique referral code found on your My Profile page. When someone signs up using your code, both you and the new user earn a credit towards your next subscription. There's no limit to the referrals or credit you can earn, and your credit never expires, reducing or even eliminating future subscription costs. Spread the word, help your network, and unlock savings!

With these options, you can start saving now and unlock the full potential of EzAlts without waiting for future promotions!

4. Why do we require payment method information for the EzAlts Early Access program?

We understand that requiring payment information for the EzAlts early access program might seem counterintuitive. However, there are several important reasons why this is necessary:

1. • Prevent Abuse and Ensure Commitment:
     
     • Free trials are often susceptible to abuse by individuals signing up with multiple accounts or using temporary or disposable payment methods. Requiring a valid payment method helps deter such behavior and ensures participants are genuinely interested in trying the platform.
     • By requiring payment information, we encourage users to approach the early access program with a commitment to actively engage and provide valuable feedback.
   • Streamline Transition to Paid Plans:
     
     • By having payment information on file, we can offer a seamless transition for users who find value in the platform beyond the free month. This avoids unnecessary friction and encourages continued use.
     • This also allows us to offer targeted promotions or discounts during this period, further incentivizing users to convert to paid plans.
   • Enhance Security and Reduce Fraudulent Activity:
     
     • Collecting payment information allows us to implement additional security measures, such as verifying user identities and preventing fraudulent accounts. This safeguards the platform and the data of both users and the company.

Our users can easily cancel their subscription from the EzAlts’ Subscription module, and avoid any charges before the end of the free period - no questions asked. By implementing these measures, we aim to strike a balance between encouraging genuine participation in the EzAlts early access program and protecting the platform, users, and their data.

1. As an individual user, do I need to be an accredited investor to use the EzAlts platform?

No, you do not need to be an accredited investor to use the EzAlts platform. Our pre-investment due diligence tools and resources are available to both accredited and non-accredited investors. We believe that democratizing access to information and resources is crucial for informed investment decision-making.

2. As an individual user, what can I do on the EzAlts platform?

• • Conduct Due Diligence: Access a suite of tools and resources to research and understand potential investment opportunities.
  • Identify Intermediaries: Find suitable intermediaries to facilitate transactions when you're ready to invest.
  • Learn and Network: Engage with our knowledge-sharing platform and connect with experts and other investors within the alternative investments space.

3. What are the fees associated with using the EzAlts platform?

EzAlts offers various subscription plans tailored to different user needs and personas. Each persona unlocks specific features and benefits, and the associated fee reflects the value users receive.

To explore detailed pricing information for each persona, please visit our EzAlts Membership page. 

4. How do I get started with EzAlts?

You can log in or Create an account for the EzAlts platform by clicking the "Login/ Sign Up" button in the top right corner of any EzAlts page. This will open a Login page. Right under the log in fields, you can see a link for 'Create an Account'. Clicking on that link opens a new user signup form. Select the user type 'Individual/ Company' User in the top right corner, Account Persona, fill out the remaining details, and submit the form.

We'll send you a verification email upon creating an account. You can verify the account by clicking on the link sent in the verification email. Once verified, you can use the same "Login/ Sign Up" button to log in as our valued user going forward. 

5. What are the benefits of using EzAlts Company Account? How do Company accounts improve Team collaboration and Client communication?

Company accounts come with additional features and functionalities that help company account holders manage their teams, clients, and content better.

Enhanced Team Management:

• • Seamless Member Management: Add, remove, and assign roles to team members and clients as needed.
  • Simplified Billing: Pay for your entire team and / or client base via one payment method.
  • Cost Optimization: Earn credits for removed team members that can be applied to new additions.

Improved Client Interaction:

• • Client Onboarding: Easily invite and manage clients through the dedicated admin panel.
  • Flexible Payment Options: Choose to pay for clients yourself or offer them a referral to earn credits.
  • Streamlined Communication: Foster collaboration and knowledge sharing between your team and clients.

Content Moderation and Control:

• • Dedicated Admin Panel: Manage user access, monitor content, and address any inappropriate activity reported by other platform users.
  • Brand Protection: Uphold your company's reputation by removing harmful or irrelevant content.

EzAlts Company Accounts empower you to streamline team collaboration, manage client interactions effectively, and maintain control over your platform experience.

6. How much does a Company account cost?

EzAlts Company Accounts function based on a per-user subscription model. This means the company account holder will be charged a membership fee for each member added to the team or client base, based on their chosen persona. To explore detailed pricing information for each persona, please visit our EzAlts Membership page

For larger teams or client base:

If you anticipate a significant team size or client base and require assistance with onboarding and training, we recommend contacting the EzAlts team directly. You can reach us via:

• • Email: contact.ezalts@ezalts.com
  • Our Contact Us page.

7. How do I get started with EzAlts Company accounts?

Please refer to FAQ # 4 in this section above

8. Does EzAlts offer any onboarding and training resources for the Business users and teams?

Absolutely! We understand the importance of a smooth transition for both your team and clients. EzAlts offers comprehensive onboarding and training resources to help you navigate the platform and unlock its full potential.

We can tailor onboarding and training programs to your specific needs and team size. These may include:

• • Dedicated account manager: A dedicated point of contact to guide you through the setup process.
  • Personalized training sessions: Interactive sessions to familiarize your team with key features and functionalities.
  • Comprehensive resources: User guides, video tutorials, and knowledge base articles for ongoing learning.

To discuss your specific requirements and explore customized onboarding and training options, please contact us:

• • Email: contact.ezalts@ezalts.com
  • Our Contact Us Page 

We are committed to supporting your successful adoption of EzAlts and ensuring a positive experience for your entire team.

1. How does EzAlts ensure the security of user data?

Ensuring the security of your data is our top priority. We use industry-standard encryption protocols to protect your data during transmission. Additionally, our servers are secured with Private Firewalls hosted on the Amazon Cloud infrastructure.

2. How can I create a strong password to enhance my account security?

To create a strong password, use a combination of uppercase and lowercase letters, numbers, and special characters. It's also important to regularly update your password despite two-factor authentication for added security.

3. What is two-factor authentication (2FA), and why is it important?

Two-factor authentication adds an extra layer of security by requiring users to provide two different authentication factors (e.g., a password and a unique code sent to your phone) before accessing an account. This helps prevent unauthorized access even if your password is compromised. 

4. How does EzAlts handle potential security vulnerabilities?

We prioritize identifying and swiftly resolving security vulnerabilities. Our vigilant monitoring allows us to address any potential issues promptly. We also encourage users to report suspected vulnerabilities to our dedicated email address at contact.ezalts@ezalts.com for immediate attention and resolution.

5. How does EzAlts handle payment information during transactions?

We do not store payment information on our servers. All payment information and transactions are processed through Stripe's secure gateways to ensure the confidentiality and integrity of financial data.

6. What is HTTPS, and why is it important for secure browsing?

HTTPS (Hypertext Transfer Protocol Secure) ensures a secure and private connection between your browser and our servers. This encryption method safeguards the data exchanged between the two. Look for the padlock icon in the address bar to confirm the security of your connection

7. What should I do if I suspect unauthorized access to my account?

If you suspect unauthorized access to your account, immediately change your password, log out of all active sessions, and contact our support team at contact.ezalts@ezalts.com 

8. What information is collected during user account creation, and how is it protected?

We collect only necessary information for account creation and use industry-standard security measures to protect this data.

9. Where is my data stored, and how secure is it?

All EzAlts data is stored on secure Amazon servers. We use a combination of static and dynamic data stored in a separate silo server configured to be accessed only by the EzAlts Application, ensuring your data is protected from external hacking attempts.

10. How safe are my audio, video, and text communications on the platform?

Our peer-to-peer communications on the platform are private and encrypted end-to-end. They originate and culminate behind our secure VPC, ensuring the connections are private and secure.